At Dharneesh Grow Bags, operated by Dharneesh and Co, we strive to provide high-quality grow bags and gardening products. If you are not fully satisfied with your purchase, please read our Refund and Returns Policy carefully.
1. Eligibility for Returns
We accept returns only under the following conditions:
- The product is damaged or defective at the time of delivery
- The wrong product has been delivered
- The product is unused and in its original packaging
Return requests must be raised within 48 hours of receiving the product.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Used products
- Products damaged due to improper handling or misuse
- Orders placed during special offers or clearance sales
- Custom or bulk orders (unless damaged)
3. Return Request Process
To request a return, please contact us with the following details:
- Order ID
- Product name
- Reason for return
- Clear photos or videos of the product (mandatory for damaged items)
Contact Details:
📧 Email: growbag.mdu@gmail.com
📞 Phone: +91 82484 94932 | +91 83000 19324
Our team will review your request and respond within 2–3 business days.
4. Refund Policy
- Approved refunds will be processed after the returned product is received and inspected.
- Refunds will be credited to the original payment method.
- Refund processing time may take 7–10 business days, depending on the payment provider.
5. Replacement Policy
- If the product is damaged or defective, we may offer a replacement instead of a refund.
- Replacement products will be shipped after verification.
- Shipping charges for replacements due to our error will be borne by us.
6. Cancellation Policy
- Orders can be cancelled before dispatch only.
- Once the order is shipped, cancellation requests will not be accepted.
- Refunds for cancelled orders will be processed within 5–7 business days.
7. Shipping Charges
- Shipping charges are non-refundable, unless the return is due to our mistake.
- Customers may be responsible for return shipping costs unless otherwise stated.
8. Damaged or Missing Items
If your order arrives damaged or with missing items:
- Notify us within 48 hours of delivery
- Share unboxing photos or videos for verification
Failure to provide proof may result in rejection of the request.
9. Changes to This Policy
We reserve the right to modify this Refund & Returns Policy at any time. Updates will be posted on this page, and continued use of our website indicates acceptance of the changes.
10. Contact Us
For any questions related to refunds or returns, please contact:
Dharneesh and Co
📍 C.S Nagar 1st Street, Krishnapuram Colony, Madurai – 625017, Tamil Nadu
📞 +91 82484 94932 | +91 83000 19324
📧 growbag.mdu@gmail.com